If you have any problems with your order, especially in terms faulty product or if you come across any defects, we’ll be happy to exchange the product. Please return the unused item with packaging within 7 days of receiving your order.
If the product is to be exchanged for any other reason other than being faulty or defective, then you need to contact our customer service team and intimate the same. Post evaluation of the reason for exchange, our service team shall assist you in returning the product. The returned product must be sent to us through a reliable courier service provider within 7 days of receiving the product. The courier charges shall be borne by the customer in this regard.
If you wish to exchange the product with a product of higher value then the difference amount shall be paid by you.
Please pack the products properly and paste/write the address:
PenWorld Pvt. Ltd., Ecommerce Department, No.15, 17th A Main, 5th Block, Koramangala, Bangalore – 560095
Please make sure you seal the packet completely before handing over to courier partners and please use separate packets for items from separate order.
Personalized or other customized product shall not be eligible for return or exchange under any circumstances.
In case a customer does not raise an exchange claim as per the Terms mentioned, the User shall be ineligible for exchange.
Only post inspection of the returned product and confirmation of eligibility by PenWorld Pvt. Ltd., the replaced product shall be shipped to the customer.